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Hapag-Lloyd digitalises quotes and speeds up customer processes

New online quotation tool “Quick Quotes” launched - direct bookings now possible

Hapag Lloyd’s customers can now benefit from the new digital quotation tool Quick Quotes after a successful global implementation on Tuesday (August 14, 2018). Shippers around the world can simplify and significantly speed up their quotation process for container shipments. Quick Quotes and Mobile Booking will be available from September via the Hapag-Lloyd App for iOS and Android.

Fast, transparent online tool

Quick Quotes generates online quotations for container shipments in seconds and gives clients transparency about the detailed pricing. This enables a faster, easier and more convenient quotation process for container shipments worldwide. To get an online quotation for a shipment, the customer simply logs in via the Hapag-Lloyd website, chooses the start and end locations as well as a commodity and container type. Customers will receive a binding quotation within seconds, and can then make their bookings immediately on the Hapag-Lloyd online business platform. Rolf Habben Jansen, CEO of Hapag-Lloyd, remarked: “Becoming easier to do business with and digitising our services are very important for us. Quick Quotes enables our customers globally to get a fast quotation at any time, which will contribute to a better and more efficient customer experience.”

Comprehensive services on business portal

Quick Quotes has been seamlessly integrated into Hapag-Lloyd’s growing online business portal. This enables customers to manage large parts of their container shipping processes themselves. Apart from swift offers and immediate booking options for shipments, the portal offers other services such as ship schedules, document management or shipment tracking.

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