Hamburg Airport has won the 2018 “Best Airport Europe” title after earlier wins in 2012 and 2013, a press release said Wednesday (June 20, 2018). The airport prevailed over competitors from all over Europe in the 10-25 million-passenger category at the ACI Europe Best Airport Awards in Brussels. Hamburg Airport won in several core areas including customer service, accessibility, safety and environment. The ACI jury praised the airport’s strong focus on environmental protection and the transparent dialogue with the public and the airport’s neighbours.
Michael Eggenschwiler, CEO of Hamburg Airport, accepted the award Tuesday at the 28th ACI Europe General Assembly in Brussels attended by 800 leading representatives of aviation and industry. An expert jury including representatives of EUROCONTROL, the European Civil Aviation Conference, and the Director General for Mobility and Transport of the European Commission had chosen Europe’s best airport in four categories (1-5 million passengers, 5-10 million passengers, 10-25 million passengers, and over 25 million passengers).
Commenting later, Eggenschweiler said: “It is a great honour to receive this important prize for the third time. For even though Hamburg Airport has been here at this site for more than 107 years, it is very important to us – as a modern, inner-urban airport – to keep dialogue going and to take responsibility in and for the region: as a major employer, as a service provider, and also as a neighbour. We are therefore particularly delighted that our transparent neighbourhood communication and our environmental work were amongst the factors that won us this prestigious award.”
In March, Hamburg Airport won the Skytrax award in the “Best Regional Airport Europe” category based on an independent survey of mainly domestic and European passengers, with some intercontinental passengers.
Environmental protection and communication
Apart from regular events including info tours and a “Community Relations Office”, the airport has published a regional newspaper for over 20 years. Hamburg Airport has also invested EUR 40 million in regional Noise Protection Programmes. The airport’s Environmental Management Centre also aims to reduce CO2 emissions and to protect endangered species in the environs. Most vehicles at the airport are run on alternative fuels and the airport also goes to efforts to protect wild bees.
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