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Montage der Fluggastbruecken © Michael Penner

Hamburg Airport: first in Germany to offer deliveries at gate

Refurbished boarding bridges to be in place before summer holidays

Hamburg Airport became the first German airport to launch a test phase for the new “Gate Delivery” service on Friday (June 8, 2018) until mid July. Passengers can now order snacks and drinks online at www.hamburg-airport.de/shop to be delivered to their departure gate at no extra cost. Hamburg Airport is operating the service in co-operation with VAAIR Airport GmbH. If tests prove successful, a permanent all-day service will be launched.

Diverse target group

Lutz Deubel, Head of Center Management at Hamburg Airport, said: “’Gate Delivery’ is an innovative extension to our digital service offering. The service has many advantages for our passengers, ranging from waiting time at the gate being saved to the reduced distance to be covered in the terminals. The target group for ‘Gate Delivery’ is diverse, from business travellers without much time to families departing on holiday who would rather spend their time at the gate, enjoying the view over the apron. During the test phase we want to find out how well the service is received by our passengers.”

Fifth construction phase at apron 1 underway

The fifth construction phase at apron 1 is now underway at Hamburg Airport and without interrupting flight operations. In late May, the airport began assembling passenger boarding bridges which will be in use before the summer holidays. Hamburg Airport is investing around EUR 120 million in the comprehensive renewal of the main apron, which is being done in ten staggered phases by 2020 to keep the impact on flight operations to a minimum.

Renewal of apron in ten phases from 2016 to 2020

During the renovations, the greatest challenge is to keep the impact on flight operations to a minimum. The work involves the refurbishment of all pipes, cables, technical equipment and the surface itself. The renewal of the main apron (Apron 1), with a total surface area of 330,000 square metres is necessary because the concrete surfaces are now between 40 and 60 years old, and their usability will end in the foreseeable future. During the past five decades, more than 6 million aircraft weighing over 290 million tons have rolled over these areas. The concrete surfaces, for instance, of taxiways and aircraft parking positions are being constructed for a new, approximately 25-year life cycle.

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