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Self Bag Drop am Hamburg Airport © Michael Penner

New passenger services at Hamburg Airport

Airport launching ten easy self-explanatory kiosks for fully automated baggage drop

Hamburg Airport has officially launched new, fully automated baggage drop giving passengers even more independence and flexibility at departure, a press release said Tuesday (January 23, 2018). The aim is to bring passengers to the plane without time-consuming processes. Ten “self bag drop” kiosks, in operation in Terminal 1 since last November, are now officially in use. Four stations have been installed for automated check-in. The kiosks, developed and manufactured by Materna GmbH in Dortmund, are technically equipped to service all airlines. Air France, KLM and easyJet are using the “self bag drop” procedure at present with more airlines to follow soon.

Scandinavian design

User-friendly, maximum comfort for passengers and airlines and meeting the highest security standards were the key technical requirements placed on the manufacturer. Johannes Scharnberg, Director of Aviation at Hamburg Airport, noted: “Already after just a short period of operation, we can see that our passengers are not having any problems with the new equipment.” Dr Georg Oschmann, Executive Vice President Mobility at Materna, remarked: “We found an attractive solution with our Danish partner, Marcus Pedersen. And with numerous self-service projects at over 70 airports worldwide behind us, we have a great deal of experience in the implementation of self-service solutions for passenger handling.”

Hamburg Airport’s pioneering role

The first “self bag drop” kiosks were introduced at Hamburg Airport in 2015. The new solution adds features such as baggage classification. Reinhard Augustin, Sales Director at Materna, pointed out: “The kiosks immediately detect items that shouldn’t be conveyed using the automated baggage transportation system. The passenger is then informed via the display that the item is to be checked as oversized baggage.”

Scharnberg stressed: “Reduced waiting times and shorter walking distances – for our passengers, that means more time to relax before the journey. Passengers no longer have to wait for the check-in counters to open. They can experience the airport as the positive starting point for the entire travel chain. They have more time to stroll and to enjoy the atmosphere. But the airlines also benefit from our extended services, which enable them to offer a more relaxed service to their customers.”

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