Titel Luftfahrt
Michael Eggenschwiler (l.), Vorsitzender der Geschäftsführung am Hamburg Airport und zwei Mitarbeiter des Mobilen Service Teams © Hamburg Airport

Hamburg Airport investing in personnel, digitalisation and infrastructure

Ten extra self-bag-drop kiosks enter operation - challenging 2018 impacts result

Hamburg Airport presented Thursday (April 4, 2019) its balance sheet for the 2018 fiscal year, which was marked by challenges in summer and a slight decrease in passenger figures. Last year, the airport focused on passengers with optimised infrastructure, modernised security checkpoints and new self-bag-drop kiosks. More personnel were available to assist passengers.

Strong passion for travel among north Germans in 2018

Michael Eggenschwiler, CEO of Hamburg Airport, said: “2018 was a challenging year for Hamburg Airport. The passion for travel was strong in northern Germany. This only exacerbated the problem of flight cancellations and delays on the part of the airlines. On the other hand, we as an airport did a good job for our 17 million passengers. To get there, we have invested heavily in passenger comfort, with qualified personnel on-site and with the latest technology bringing genuine added value for passengers.”

Rise of 9 per cent in investments

The airport earned a slight increase in revenue, which rose 1.9 per cent to EUR 269.4 million over EUR 264.5 million in 2017 and was attributable to increased rental income from new buildings among others. The investment volume rose by 9 per cent to EUR 96.1 million over EUR 88.2 million in 2017. The airport invested mainly in personnel, digitalisation and infrastructure. This high level of investment prompted the airport balance sheet total to rise by 11.1 per cent to EUR 666.0 million over EUR 599.4 million in 2017. Challenges in summer 2018 included many cancelled flights and delays in European aviation, which led to a decline in passenger numbers at Hamburg Airport. Together with the investments made, these factors impacted results for 2018. The airport earned a profit of EUR 36.1 million, which was 22.6 per cent lower than the EUR 46.6 million in 2017. Last year, the Hamburg Airport Group had a total of 2,103 employees. More than 200 jobs have been created over the past three years.

Inauguration of ten more self-bag-drop kiosks

Eggenschwiler officially launched ten more self-bag-drop kiosks in Terminal 1 on April 4, 2019. The kiosks are one of the 2018 investment projects. Passengers can now check in their baggage at a total of 20 kiosks quickly, conveniently and independently. The service is presently available to passengers of Eurowings, Air France, KLM, easyJet and soon also SAS Scandinavian Airlines with other airlines to follow. Ten more kiosks are due to enter service in Terminal 2 in 2020.

Summer schedule and outlook for 2019

“Our focus is on the passenger in 2019. Flying must be enjoyable, and every passenger should feel at ease at Hamburg Airport. This is something we take care of every day – with a smile,” said Eggenschwiler, adding, “After the slight decline in passenger figures last year, we expect slight growth of 2 to 2.5 per cent in 2019.” Three new destinations Zadar in Croatia, Kraków in Poland and Kalamata in Greece have been added to the summer timetable 2019.
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Sources and further information:
www.hamburg-airport.de/en/12044.php

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